Frequently Asked Questions
Everything you need to know about SMAI sports gear, shipping, and your orders.
How do I choose the right size for my sports equipment?
We provide detailed size charts on every product page. For protective gear and apparel, we recommend measuring your dimensions and comparing them to our guide. If you are between sizes, we generally suggest sizing up for comfort or down for a more competitive, snug fit.
What is the standard shipping time for domestic orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer a warranty on professional-grade equipment?
Yes, SMAI offers a comprehensive warranty against manufacturing defects. Most of our high-performance gear comes with a 12-month warranty, while heavy equipment like punch bags and racks may have extended coverage. Please refer to our Warranty Policy page for specific details.
What is your return policy for unused gear?
We offer a 30-day return policy for items in original, unused condition with all packaging intact. Please note that for hygiene reasons, certain items like mouthguards, compression wear, and groin guards cannot be returned once the seal is broken.
Do you offer bulk discounts for gyms and sports clubs?
Absolutely. SMAI provides specialized wholesale pricing for gym owners, dojos, and sports clubs. You can apply for a commercial account through our 'Wholesale' portal to access tiered pricing and bulk shipping rates.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. If you need to change or cancel your order, please contact our customer support team within 1 hour of placement. Once an order has reached the packing stage, we are unable to make further modifications.